Company description
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Who are Vorboss:
Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.
Role overview:
Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Wea re looking for a proactive individual to join our Technical Support team. In this role, you will ensure clients receive outstanding service during every interaction, helping to maintain our reputation for operational excellence. You will handle technical support with minimal impact on customer operations, adhering to agreed service levels.
If you thrive in fast-paced environments and enjoy solving challenging problems, this is the role for you.
Key responsibilities:
• Provide expert technical support to customers, responding to network issues via email or phone promptly and professionally.
• Monitor customer network equipment and actively manage ongoing tickets to resolution.
• Collaborate with cross-functional teams to resolve issues quickly and efficiently, ensuring top-priority concerns are addressed.
• Deliver concierge-level support to customers throughout the onboarding process, ensuring a seamless experience.
• Handle multiple ongoing issues simultaneously, maintaining a high level of service.
• Effectively communicate orally and in writing within the team, the wider organisation, and customers.
• Be prepared to visit Vorboss Points of Presence (POPs) and Data Centres (DCs) as required.
• Respond to network and customer issues outside standard business hours when needed, whether planned or unplanned.
• Self-starter who can work with ambiguity – you drive continuous improvement through iteration.
The right candidate:
We’re seeking a driven professional with a combination of technical expertise, customer service skills, and the ability to adapt quickly to evolving demands.
Required Certifications (You should currently have or be willing to obtain within 90days)
• Network+
• CCNA (preferred but not essential)
• JNCIA (preferred but not essential)
Skills & Experience
• Strong project management skills, with the ability to juggle multiple priorities effectively.
• Exceptional customer-facing skills, whether via phone orin-person interactions.
• Excellent written and verbal communication abilities.
• Quick learner with sharp troubleshooting and analytical skills.
• Ability to collaborate across teams to achieve positiveoutcomes.
• Proactive and adaptable mindset, capable of working underpressure to meet deadlines in a fast-paced environment.
• 3 to 5 years of technical experience or prior experience as aNetwork Support Engineer.
• Hands-on experience with networking equipment.
• Familiarity with data centre environments, including servers and network hardware.
• Experience using ticketing systems for issue tracking and resolution.
While not required, the following are a plus:
• VoIP expertise.
• MSP (Managed Service Provider) experience.
• Previous experience in fibre optics (industry or installation).
You may not meet every single desired requirement listed under "the right candidate" section . If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Benefits:
We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.
• Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a share holder in the company*.
• Company pension scheme.
• Bonus scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Private Healthcare.
• Life assurance.
• Income Protection.
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Travel loan.
• Hastee app, to help manage your salary and finances.
(*Terms & conditions apply- amount possible to buy is capped and contingent on pre-existing variables.)
Diversity, inclusion, and equal opportunities:
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.
Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
