Pre Sales Engineer / Solutions Engineer

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.  

We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.  

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.

As a Pre Sales Engineer / Solutions Engineer at Vorboss, you will be at the forefront of driving connectivity solutions for businesses. You will play a critical role in supporting our Sales team qualifying enterprise prospects and designing network connectivity solutions for our customers. As a successful candidate, you will have the opportunity to work with market-leading products to achieve both personal and business goals. 

Vorboss has recently raised over £250 million in funding to bring high speed connectivity and fibre to London’s businesses. You will be a key player in the sales team, applying technical expertise to design and deliver customer solutions. 

Reporting to the Head of Customer Solutions, you will collaborate and work cross-functionally with the Sales team, Channel team, Partnerships team, Customer Success Management team and the Networks and Infrastructure team, providing essential technical support designing solutions for enterprise and channel customers. 

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(Please note that this list is not exhaustive)  

Technical Sales Support 

• Collaborate with the Sales Account Managers to understand customer requirements, address technical inquiries and provide solutions and technical expertise. 

• Assist in the qualification of new opportunities, both technically and commercially. 

• Identify upselling opportunities. 

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Customer Interaction 

• Attend customer meetings with Sales Account Managers and actively participate in customer conference calls to provide technical insights and build rapport while demonstrating the value of our products and services. 

• Work collaboratively to respond to tenders(RFI-request for inquiries / RFP-request for proposal) with a focus on technical accuracy. 

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Solution Design 

• Design and propose network connectivity diagrams for proposed solutions for current and potential customers, ensuring alignment with their business needs. 

• Work closely with the Networks and Infrastructure team to understand every product’s technical specifications and ensure the alignment of technical solutions. 

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Deal Management 

• Over see all deals from qualification through closure. 

• Aid the Customer Success Management team in identifying technical discrepancies and proposing solutions. 

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Training and Development 

• Train Sales Account Managers to enhance their technical knowledge and effectiveness. 

• Develop internal documentation to support the training provided to the Sales team. 

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Feedback 

• Capture comprehensive customer feedback on our products and the market landscape for the Head of Customer Solutions. 

• Stay updated on product development and industry best practices. 

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Team Collaboration 

• Build and maintain strong working relationships with internal teams, including Sales, Marketing, Customer Success, Networks and Planning. 

• Contribute to the shaping of the team with top talent. 

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Communication and Reporting 

• Maintain clear commercial and technical communication across all relevant stakeholders. 

• Provide regular updates on technical and product improvements to the sales community. 

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• Bachelor's or Master’s degree in Engineering, Computer Science, or a related field.

•  Minimum of 7 years of experience in sales engineering.

• Demonstrated success in designing complex telecom solutions for enterprise clients.

• Results-driven with a focus on working towards and meeting all target KPIs.

• Proven experience in a fast-paced B2B technical sales environment (telecoms preferred).

• Experience operating autonomously coupled with a sense or ownership, urgency and drive.

• Strong technical acumen understanding network topologies and technologies.

• Working knowledge and understanding of Layer 2 to Layer 5 networking principles and protocols (e.g., MPLS, Security, VoIP).

• Experienced of routing, switching and security within telecom.

• Strong analytical problem-solving skills, time management and the ability to meet sales KPIs.

• Thrives in an agile environment.

• Proficient in CRM systems and sales enablement tools, preferably Salesforce and Outreach.

• Fluent in English with the ability to articulate technical concepts to a diverse audience.

• Great interpersonal, presentation and documentation skills.

• Ability to work collaboratively in a cross-functional environment.

• Ability to propose and improve processes and take ownership of projects.

• Strong work ethic with a willingness to see tasks through to completion.

• Positive attitude and a passion for learning.

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We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.  

• Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a share holder in the company*. 

• Company pension scheme. 

• Bonus scheme. 

• 5% of your annual salary to go towards any training course of your choice**. 

• 25 days of annual leave allowance that increases with years served (excluding bank holidays). 

• Private Healthcare. 

• Life assurance.

• Income Protection.

• Access to Spill, our mental health support partner. 

• Cycle to work scheme.  

• Half price gym memberships through the healthcare provider. 

• Free eye test. 

• Travel loan. 

• Hastee app, to help manage your salary and finances. 

(*Terms & conditions apply - amount possible to buy is capped and contingent on pre-existing variables.)  

(**This is capped up to a certain salary). 

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We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.