Alaco is a global business intelligence firm, trusted by financial institutions, multinationals, law firms, and family offices to manage risk, resolve disputes, and protect reputations.

Just two weeks before moving into their new London HQ, wayleave complications threatened to delay their internet connection. Their legacy provider estimated it could take over three months to get them online, putting the launch day at serious risk.

Keeping launch day on track

Thoughts of a delayed launch day crept in, and the team quickly began exploring alternatives. One of our channel partners, Onsite Technologies, introduced Alaco to us. Having worked with us before, Onsite knew we could expedite the delivery and keep the launch day on track. With our fibre network already close by, we were perfectly positioned to step in and take over the process – something we do for customers on a tight deadline.

Taking over the wayleave process

From the moment we were introduced, the Vorboss team moved fast. Within three working days, our engineers had completed the site survey, and our in-house wayleaves team was engaged straight away so the customer didn’t have to worry about it.

Because everything’s managed by us in-house, we were able to prioritise the approval as urgent. The night before installation, our team were still on the phone, coordinating directly with the solicitor and the customer to make sure everything stayed on track. The wayleave was finalised and signed the morning of the install, and the connection went live as planned.

For a business already under pressure, that support made a real difference.

Andy Simpson-Pirie, CTO said:

‍“There was real relief knowing Vorboss would take care of everything in-house and liaise directly with the necessary stakeholders.”

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